Terms and Conditions

Welcome to Senior Care Up at seniorcareup.com. We are located at 1 Flinders Street, Melbourne VIC 3000, Australia. ABN: 12 215 178 115. By accessing our website in 2025 you agree to these Terms and Conditions.

Service Overview

Senior Care Up specializes in selecting and recommending insurance products tailored for retirees. Our service is designed to help those aged 60 and above find suitable coverage with ease.

Eligibility

Our services are available to residents of Australia who are aged 60 years or older and seeking insurance solutions.

Booking and Contact

To begin your personalized insurance consultation, please get in touch with our team or call us at +61489308975 during business hours.

Fees and Payment

All fees for consulting services will be communicated upfront. Payments can be made via credit card or bank transfer. Payment details will be provided upon confirmation of your service package.

Refund Policy

Senior Care Up is committed to your satisfaction. If you are not satisfied with our service, you may request a refund within 14 days of purchase under the following conditions:

• Full Refund: If no consulting session has been held, we will issue a full refund within 7 business days of approval.
• Partial Refund: If up to 50% of the consulting service has been delivered, we will issue a prorated refund based on unused time.
• No Refund: Requests made after 14 days or after full delivery of services are not eligible for refund.

To initiate a refund, please call us at +61489308975 or submit your request via our contact form. Provide your name, purchase date, and reason for refund. All approved refunds will be processed using the original payment method.

Limitation of Liability

To the maximum extent permitted by law, Senior Care Up's liability is limited to the total fees paid by you for the service.

Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Changes to Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on this page with the effective date. Continued use of our services after changes constitutes acceptance.

Contact Information

If you have any questions, contact us at:

Senior Care Up
1 Flinders Street
Melbourne VIC 3000
Australia
Phone: +61489308975
ABN: 12 215 178 115